Senior Implementation Consultant

November 17

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). • Lead Discovery calls with customers and cross functional team. • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. • Serves as solution architect on moderate to complex projects requiring integration with multiple products. • Performs complex configuration, troubleshooting of Netomi’s solution(s). • Ensure Project/Process Documentation on the centralized repository. • Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization. • Strong on data analytics and providing insights to the customer. • Focus on driving efficiency in project delivery through initiatives. • Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.

🎯 Requirements

• Overall Experience > 8-10 Years experience in Project Management preferably from a consulting organisation. • Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution. • Articulate and possesses proficiency in client/stakeholder management. • Strong communication skills both written and verbal. • Ability to deliver under stressful condition. • Ability to interpret functional specifications and translate them into technical configurations. • Experience in implementation of SaaS product is a must. • Understand basics of SQL and relational databases. • Strong tool experience with JSON, Datadog, Postman, API Integrations. • Ability to set up custom fields, workflows, business rules, and automation triggers. • Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier. • Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow). • Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace. • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.