Intermediate Help Desk Operator

Job not on LinkedIn

🕒 July 3

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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The NAI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

The NAI is the Network Advertising Initiative, a self-regulatory trade association for the digital advertising and ad tech industry focused on responsible data collection and consumer privacy. It develops privacy principles and a self-regulatory framework, conducts privacy reviews and guidance, publishes policy comments and educational resources (e. g. , on privacy-enhancing technologies), and advocates on digital advertising and privacy policy while supporting member compliance and opt-out mechanisms.

📋 Description

• Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. • Resolve routine issues quickly and accurately while escalating complex matters to senior operators. • Analyze customers' needs to determine functional requirements. • Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. • Screenings Requested: background checks, credit checks and/or drug screening.

🎯 Requirements

• High School Diploma or High School Equivalency required • Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst • Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa) • Being a multilingual speaker is a plus • Must be accurate and efficient with all documentation and delivery of services.

🏖️ Benefits

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) • Company sponsored Life Insurance. • 401K Retirement plan. • Vacation Leave and Sick Leave • Employee Assistance Program • Paid Training • Paid Holidays