Technical Support Specialist

🕒 3 days ago

🏄 California, Florida, +7 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Attio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $7.7M Seed Round on 2021-11

Consulting • Marketing • SaaS

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

📋 Description

• Provide fast, friendly, and technically sound support via email, chat, and video calls, maintaining high CSAT and meeting SLAs across EU and US hours • Diagnose, reproduce, and resolve product issues; document bugs and work closely with Engineering on timely resolutions • Capture and communicate customer feedback, identify recurring pain points, and represent the voice of the customer with Product and Engineering • Contribute to the Help Center, FAQs, and internal documentation in Notion and Guru • Refine support processes to improve the customer experience • Build and maintain deep knowledge of Attio functionality, APIs, and integrations • Stay ahead of upcoming releases and new features • Collaborate across Support, Product, and Engineering to ensure consistent, high-quality service • Partner with customers to understand their goals, workflows, and data models • Provide strategic, scalable solutions to optimize processes, automate intelligently, and realize long-term value from Attio

🎯 Requirements

• 2+ years of experience in a customer support or technical support role for a SaaS product • Experience ideally within a start-up or high-growth environment • Confident troubleshooting APIs, AI, CRMs, and workflow tools • Experience with Zapier, Intercom, and/or Linear is a plus • Exceptional written and verbal communication skills • Ability to explain complex topics with clarity, simplicity, and warmth • Genuine desire to understand customer needs and deliver solutions beyond expectations • Proactive learning and root-cause investigation skills • Technical curiosity and continually expanding technical expertise • Highly organized, detail-oriented, and dependable • Strong process management, follow-through, and consistent delivery of high-quality work • Ability to collaborate cross-functionally • Willingness to work Saturday–Wednesday, 9:00am–6:00pm local time • Must currently reside in or be willing to relocate to California, Florida, Illinois, Kansas, New Jersey, New York, Oregon, Washington, or Wisconsin • Legally authorized to work in the United States

🏖️ Benefits

• Equity in an early-stage tech company on an incredible trajectory • 25 days holiday plus local public holidays • Apple hardware • Medical, dental, and vision coverage through Sequoia One • 401K • Enhanced family leave • Team off-site in fun places