Helpt
11 - 50 employees
Founded 2022
🤝 B2B
🏢 Enterprise
💰 $850k Seed Round - Helpt on 2024-07
B2B • Enterprise
Helpt is a U. S. -based managed help-desk service that provides live, 24x7 IT support as an extension of internal teams. On-demand, US-based technicians handle frontline requests—password resets, account unlocks, approved software installs, hardware and software troubleshooting—while triaging issues, executing customer resolution processes, and escalating complex work with clean handoffs. Helpt integrates into customers’ existing platforms, offers custom workflows and SLA-focused targets (e. g. , <30 minute first response, 75% frontline resolution), and primarily serves IT teams, MSPs, and enterprises seeking to offload routine support and after-hours coverage.
IT Helpdesk Technician
Job not on LinkedIn
🕒 3 days ago
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Helpt
11 - 50 employees
Founded 2022
🤝 B2B
🏢 Enterprise
💰 $850k Seed Round - Helpt on 2024-07
B2B • Enterprise
Helpt is a U. S. -based managed help-desk service that provides live, 24x7 IT support as an extension of internal teams. On-demand, US-based technicians handle frontline requests—password resets, account unlocks, approved software installs, hardware and software troubleshooting—while triaging issues, executing customer resolution processes, and escalating complex work with clean handoffs. Helpt integrates into customers’ existing platforms, offers custom workflows and SLA-focused targets (e. g. , <30 minute first response, 75% frontline resolution), and primarily serves IT teams, MSPs, and enterprises seeking to offload routine support and after-hours coverage.
📋 Description
• Provide friendly technical support to clients and end users • Receive inbound IT helpdesk and product technical support calls • Provide technical support through service, troubleshooting, and empathy • Work a fixed 40-hour weekly schedule assigned across days, evenings, nights, weekends, or holidays • Complete the initial three-week training period Monday through Friday, 7am to 4pm EST
🎯 Requirements
• Excellent verbal communication skills • Outstanding organizational skills and keen attention to detail • Motivated self-starter with passion for technology and support • Previous MSP experience is a major plus • L1 technical experience in a helpdesk environment • Strong troubleshooting skills • Customer-service orientation • Familiarity with modern Windows operating systems • Familiarity with modern Mac operating systems
🏖️ Benefits
• 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance and certification reimbursements • Vision insurance • Overtime opportunities
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