Help Desk Support Specialist

🕒 4 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Nuvitek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Nuvitek is an AI-driven government-focused software firm that uses low-code accelerators and custom AI models to accelerate enterprise application development and modernization for federal agencies. It designs and delivers secure, scalable mission applications, automates discovery/analysis/generation of apps, and helps agencies modernize legacy systems and workflows. Nuvitek holds multiple federal contract vehicles (GSA MAS, OASIS+, SBA 8(a), Stars III, FAA eFAST) and certifications (ISO, CMMI), and emphasizes rapid, compliant delivery for public sector customers.

📋 Description

• Operate a 24x7 Help Desk providing comprehensive technical assistance for software maintenance support for a US Government customer • Provide technical support for COTS products, customized desktop applications, web applications, databases, and user account administration issues • Provide technical and functional support for individual user problems • Respond to system user requests for assistance • Perform on-the-spot diagnostic evaluations • Resolve problems and provide support over the phone, or escalate issues to the appropriate tier • Collaborate closely with developers and engineers in an Agile environment • Support, design, and control data applications • Formulate and execute data migration strategy • Identify and solve team and customer problems • Suggest process enhancements and contribute to continuous improvement

🎯 Requirements

• Must be a U.S. citizen • Ability to pass a background screening • Ability to obtain and maintain Public Trust • Bachelor’s degree in IT and 4+ years of relevant experience preferred • Strong analytical and organizational skills • Strong attention to detail • Strong interpersonal skills • Ability to work collaboratively in a dynamic team environment • Experience supporting users of Microsoft products • Excellent written and verbal communication skills • Ability to work remotely in an isolated environment with an internet connection • Availability for primary weekday EST shifts and periodic weekend shifts

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Disability and Life Insurance • Parental Leave • 401K • Paid Time Off