Systems Support Specialist IV

Job not on LinkedIn

🕒 4 days ago

🗻 New Hampshire, New York, +3 more states – Remote

🗻 New Hampshire – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ⚓ Rhode Island – Remote

💵 $26 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Toshiba Business

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Toshiba Business is a provider of office printing and document management hardware, software and services for organizations of all sizes. The company offers multi-function printers (MFPs), laser and wide-format printers, scanners, label/receipt printers and digital signage, along with managed print services, cloud and device management, intelligent capture and document management solutions focused on security, sustainability and workflow automation. Toshiba Business serves enterprise customers across industries including healthcare, finance, education, government and retail, and provides professional services, support and dealer partnerships to optimize print fleets and digital workflows.

📋 Description

• Perform root cause analysis of presented problems • Troubleshoot and resolve complex systems problems efficiently and cost-effectively • Monitor systems regularly to accept or reject network site surveys and take appropriate action • Perform confirmation tests as directed • Work with customers to resolve technical issues • Interface heavily with customer IT personnel • Provide remote and on-site repair of system problems

🎯 Requirements

• Associate degree or equivalent • Minimum of 5 years of increasingly responsible experience in networking systems, systems support, interfaces, connectivity, and related software • Demonstrated experience with information and Document Lifecycle processes, products, and services • Knowledge of the hardware and software industry • Comfort with installations and upgrades • Experience with multifunctional devices • Experience with cloud applications, IT infrastructure and security, and systems integration • Expertise in workflows, processes, and scripting • Valid driver’s license • Ability to travel to sites periodically

🏖️ Benefits

• Monthly Performance Based Bonus • Auto- reimbursement Program (when traveling) • Company Phone • Medical, dental, and vision coverage • 401(k) plan with match and company provided life insurance • Employee Assistance Programs • Pre-tax spending accounts • Pet insurance • Employee discounts • Generous paid holidays • Vacation, sick/personal business, and volunteer days • Opportunities for career growth within a global technology organization