POS Technical Support Specialist

🕒 3 days ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Support clients operating Oracle Simphony and other POS systems with technical questions about hardware, software, and networking • Fulfill incoming new or replacement hardware orders and configure hardware • Route tickets and calls to appropriate personnel • Perform point-of-sale data entry tasks and hardware swaps • File electronic documents and ensure stored information is accurate and complete • Assist team members in tracking inventory, including RMAs • Escalate higher-level merchant and deployment issues promptly • Provide world-class merchant service

🎯 Requirements

• High school diploma or equivalent • 3+ years experience in call center support of Oracle Simphony • 2+ years experience in technical customer service • Excellent customer service skills • Excellent verbal and written communication skills • Strong general knowledge of computers • Familiarity with Microsoft Office and/or Google Suite • One evening shift and one weekend shift per week required

🏖️ Benefits

• Medical, Dental, & Vision Coverage • Paid Time Off • 401(k) + Match • Mental Health Support & Well-Being Program • Paid Maternity & Paternity Leave • Education Assistance • Company-funded Lifestyle Spending Account