Program Manager

Job not on LinkedIn

🕒 October 23

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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The NAI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

The NAI is the Network Advertising Initiative, a self-regulatory trade association for the digital advertising and ad tech industry focused on responsible data collection and consumer privacy. It develops privacy principles and a self-regulatory framework, conducts privacy reviews and guidance, publishes policy comments and educational resources (e. g. , on privacy-enhancing technologies), and advocates on digital advertising and privacy policy while supporting member compliance and opt-out mechanisms.

📋 Description

• Lead the overall health, performance, compliance, and continued development of a complex, high-volume federal healthcare program supporting CMS • Own performance and execution across all operational workstreams • Operate at a fast pace and deliver accurate, high-quality work within short turnaround times • Maintain trackers for priorities, deliverables, risks, decisions, dependencies, and follow-up actions • Lead high-volume, deadline-driven operations under strict federal, contractual, quality, and service requirements • Translate contract requirements, CMS guidance, regulatory changes, and executive direction into operational plans • Monitor volume, inventory, aging, throughput, capacity, productivity, quality, and risk • Build scalable processes and maintain operational continuity across critical functions • Serve as a senior program contact for CMS and other external stakeholders • Manage federal deliverables, performance standards, reporting, and contractual obligations • Evaluate, document, train, implement, and monitor federal policy changes • Support client reviews, audits, readiness activities, corrective actions, and federal oversight • Lead integrated collaboration across operations, quality assurance, training, compliance, reporting, technology, customer support, billing, workforce planning, vendors, and partners • Convert quality findings, audits, escalations, and recurring defects into corrective action • Maintain controls, documentation, version management, and implementation evidence • Use data to assess performance, identify trends, anticipate risk, and guide decisions • Maintain reporting on volume, aging, productivity, quality, timeliness, outcomes, backlog, escalations, and KPIs • Prioritize system enhancements and assign ownership for system issues, UAT, defects, and implementation • Establish governance, meeting cadences, escalation paths, SLAs/KPIs, and ownership • Communicate status, risks, decisions, dependencies, and needs to executive leadership • Lead and develop managers and program leaders • Establish operating rhythms, accountability, performance visibility, and escalation paths during the first 90 days • Build organizational depth and lead through ambiguity, pressure, regulatory change, and competing priorities

🎯 Requirements

• Bachelor's degree or equivalent education and relevant experience • 7+ years of progressive program or operations leadership overseeing complex, cross-functional programs • Substantial experience in federal programs, federal healthcare, or government contracting • Experience with CMS, HHS, Medicare, Medicaid, federal healthcare contractors, or comparable regulated programs strongly desired • Experience managing contractual deliverables, SLAs, KPIs, compliance, audits, and client oversight • Experience leading cross-functional operations, quality, training, compliance, reporting, technology, and vendor teams • Strong knowledge of governance, risk management, corrective action, performance management, and change implementation • Ability to use operational data to prioritize issues and drive measurable improvement • Experience managing vendors, consultants, technology partners, or subcontractors • Strong executive communication across federal clients, executives, leaders, and frontline teams • Ability to lead through complexity, rapid change, and competing priorities • Experience supporting CMS-administered programs preferred • Experience with the No Surprises Act, Federal IDR process, IDRE operations, healthcare appeals, claims, payment disputes, or arbitration preferred • Experience in a CMS or federal contractor, healthcare administrator, claims or appeals organization, or similarly regulated environment preferred • Experience leading stabilization, transformation, corrective action, rapid growth, or regulatory change preferred • Experience implementing operating models, governance, scorecards, quality programs, or technology-enabled improvements preferred • PMP, PgMP, Lean Six Sigma, or comparable certification preferred

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