Senior Helpdesk Specialist

🕒 July 17

🏈 Alabama, Iowa, +2 more states – Remote

🏈 Alabama – Remote 🌾 Iowa – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Providing comprehensive support to the entire Justice Business Unit (BU) • Promptly responding to Help Desk calls, • Conducting expert triage, and efficiently managing the resolution of customer service tickets • Maintaining proactive communication with customers during outages and service activities • Possesses advanced knowledge of application architecture • Monitors assignment group queues within the case management system • Conducting thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution • Actively contributes to the Knowledge Base • Collaborates with various groups such as Application Operations • Handles diverse support tasks, including data analysis, script assistance, and configuration changes

🎯 Requirements

• Required experience with Court Case Management and Jury Software • A minimum of 5-10 years of experience in Help Desk management • Possesses a thorough understanding of Court and Jury software and associated processes • Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package