Senior Helpdesk Specialist

🕒 July 17

🏈 Alabama, Iowa, +2 more states – Remote

🏈 Alabama – Remote 🌾 Iowa – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Providing comprehensive support to the entire Justice Business Unit (BU) • Promptly responding to Help Desk calls • Conducting expert triage • Efficiently managing the resolution of customer service tickets • Maintaining proactive communication with customers during outages and service activities • Possesses advanced knowledge of application architecture • Troubleshooting issues • Monitors assignment group queues within the case management system • Conducts thorough application-level troubleshooting • Actively contributes to the Knowledge Base • Collaborates with various groups such as Application Operations and Hosting Operations • Handles diverse support tasks including data analysis and configuration changes

🎯 Requirements

• Required experience with Court Case Management and Jury Software • A minimum of 5-10 years of experience in Help Desk management is mandatory. • Possesses a thorough understanding of Court and Jury software and associated processes. • Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package