Technical Architect, AWS

🕒 4 days ago

🇺🇸 United States – Remote

💵 $87.4k - $266.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔙 Backend Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Ensure customer success in building and launching Amazon Connect solutions • Conduct technology assessments and audits to evaluate moving to the AWS Connect CCaaS platform • Facilitate business process reviews to identify customer requirements and processes • Educate customers on AWS value propositions and participate in architectural discussions • Lead customer discovery, build project ROI cases, and deliver ROI presentations and estimates • Translate customer requirements into contact center designs using AWS services and best practices • Oversee and mentor technical teams delivering Salesforce and AWS Cloud solutions on time, within budget, and to quality standards • Liaise between technical teams and business stakeholders • Drive best-practice contact center design throughout solution delivery • Manage project and customer communications • Deliver end-user training and documentation • Lead enterprise-level projects with minimal senior-management direction • Lead vision and strategy discussions with contact center and customer service leadership

🎯 Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Hands-on scripting/coding experience, such as Python, Java, C#, .NET, or Node.js • Communication and presentation skills with comfort speaking with executives, IT management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Ability to understand and document infrastructure requirements and specifications, including resource types, networking, security, and compliance needs • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy • Contact center architecture knowledge • Experience implementing infrastructure as code using AWS CDK and Terraform • Ability to set up monitoring and logging for infrastructure components and perform ongoing maintenance • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of Genesys, Cisco, Avaya, Twilio, or similar platforms • Experience with Workforce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefits

• Remote and in-person work options • Flexible working culture and hours • Travel opportunities, with anticipated travel commitment of up to 25% for certain roles • Collaboration through town halls and company meetings • Team celebrations and social events • Equal employment opportunity and affirmative action employer • Veteran employment opportunities

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