Senior, Lead Forward Deployed AI Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤖 AI Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Deploy, configure, and operationalize agentic AI workflows, assistants, and automations within client ServiceNow and enterprise environments • Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions • Build enterprise AI applications using Claude, the Anthropic API, and other LLM platforms • Apply prompt and context engineering, structured outputs, tool use, API integrations, orchestration, RAG, validation, and human-in-the-loop patterns • Build demos, prototypes, proof-of-concepts, reusable implementation patterns, prompt libraries, integrations, and deployment assets • Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, identity systems, repositories, databases, and AI services • Implement authentication, authorization, secrets management, access controls, logging, error handling, version control, documentation, scalability, and observability • Evaluate AI application quality, implement safeguards, document limitations and risk controls, and monitor deployed solutions • Contribute to NewRocket’s Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs, accelerators, and delivery playbooks • Diagnose and resolve issues involving AI workflows, retrieval pipelines, data connections, model behavior, tool execution, APIs, permissions, and performance • Collaborate with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence • Work directly with customers through discovery, workshops, technical sessions, demonstrations, pilots, production rollouts, and continuous improvement

🎯 Requirements

• 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles • Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications • Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows • Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments • Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages • Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud • Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation • Understanding of responsible AI concepts, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment • Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles • Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments • Preferred: hands-on Anthropic API, Claude models, Anthropic Console, Claude Code, or MCP experience • Preferred: ServiceNow development, configuration, workflow automation, or enterprise platform implementation • Preferred: vector databases, embeddings, document ingestion, chunking, retrieval strategies, LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request