Resource Specialist

🕒 October 13

🏈 Alabama, Alaska, +34 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Provide real-time chat support to contractors while they service clients • Host one-on-one sessions with contractors to increase performance and knowledge of client accounts • Review performance data and provide recommendations to the Operations Manager to meet client goals • Keep all client resources up to date • Communicate client changes to contractors • Host group sessions with contractors • Send and reply to messages from contractors • Review customer satisfaction data to identify trends for NexRep’s clients • Provide detailed scoring information to independent contractors • Ensure contractor adherence to Independent Contractor Agreements and client workflows and processes

🎯 Requirements

• Proficiency in Microsoft Office 365, including strong Excel skills • Ability to collaborate effectively with other team members • Ability to provide constructive feedback to agents • Attention to detail • Strong decision-making skills • Ability to work independently • Availability for daytime, evening, and overnight positions • Weekend and holiday hours may be required • Travel to the NexRep client’s location for business meetings may be required from time to time • Must be located in one of the listed eligible U.S. states

🏖️ Benefits

• NexRep will reimburse for travel expenses incurred • Equal employment opportunity and anti-discrimination protections • Daytime, evening, and overnight positions available • Remote work arrangement

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