Cloud Operations Engineer

🕒 September 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 45 days.
• No salary listed.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Maintain, monitor, and support enterprise production infrastructure environments to ensure maximum uptime and performance • Administer AWS cloud resources and services, ensuring security, scalability, and operational excellence • Support infrastructure platforms and applications of medium to high complexity across cloud and datacenter environments • Monitor systems, troubleshoot incidents, and resolve operational issues according to defined processes and SLAs • Analyze operational metrics and enhance infrastructure performance through continuous improvement initiatives • Manage DNS, FTP, IIS, application environments, Active Directory, and identity management solutions • Participate in on-call rotations and communicate critical events to stakeholders, operational teams, and leadership • Support physical datacenter operations, including hardware installation, cabling, racking, maintenance, and infrastructure upgrades • Manage user accounts and permissions through AWS IAM and other identity management platforms • Implement server updates, capacity planning, operating system patching, and infrastructure optimization initiatives

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent industry experience • 3+ years of experience supporting large-scale production infrastructure environments • 3+ years of hands-on Windows Server administration experience in enterprise production environments • 3+ years of experience configuring and supporting server hardware and operating systems • Experience working in fast-paced environments with changing priorities and timelines • Strong knowledge of Active Directory, Windows Domains, DNS, and enterprise infrastructure services • Experience with Windows and Linux operating system patching and maintenance • Intermediate Linux administration skills and practical operational experience • Experience following change management processes and operational governance standards • Experience working within PCI-DSS, Cyber Essentials, or other regulated compliance environments • Experience with AWS EKS and ECS container platforms • Hands-on experience with infrastructure automation tools such as Chef, Ansible, or Puppet • Experience managing SAN and NAS storage environments • Experience with Okta identity and access management solutions • Experience supporting hardware lifecycle management and vendor coordination activities • Experience managing Cisco UCS environments • Strong AWS monitoring and infrastructure management experience • Experience with PowerShell and other scripting languages for automation and operational efficiency

🏖️ Benefits

• Opportunities to grow your career • Opportunities to develop new technical skills • Exposure to enterprise-scale cloud and infrastructure technologies • Collaboration with talented professionals across multiple disciplines • Opportunity to contribute to mission-critical platforms serving thousands of organizations worldwide

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