DevOps Engineer – Night Shift

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⛑ DevOps & Site Reliability Engineer (SRE)

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables • Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet • Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems • Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation • Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency • Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis • Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies • Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems • Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner • Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks • Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution • Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required • Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks • Produce metric reports and regular productivity/status updates for internal stakeholders and management • Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis • Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes • Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment • Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience) • 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment • Demonstrated experience working as a contributor on a software engineering or platform team • Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration • Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling • Experience with distributed source control systems, preferably GitHub or BitBucket • Solid understanding of application server technologies including Tomcat and SSH-based remote management • Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management • Experience with application debugging, performance analysis, and scalability assessment • Familiarity with standard application security compliance and best practices • Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes • Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring

🏖️ Benefits

• Join an ever-growing, market-disrupting, global company • Teams work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations