Senior Account Manager

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August 19

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! • Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed! • Position Summary • The Account Manager is responsible for recording and maintaining a business’s financial transactions, including purchases, expenses, sales revenue, invoices, payroll, and payments • Payroll reconciliations and year-end reporting • Recording financial data into general ledgers to produce balance sheets and income statements • The Account Manager will collaborate with the Accountant to maintain strong client relationships. • Guiding Principles • ✅ Supports and promotes the purpose, vision, mission, and core values of the firm • ✅ Reinforces a culture of teamwork to serve clients and colleagues with a commitment to excellence • ✅ Demonstrates passion for personal and professional growth • ✅ Displays strong analytical thinking • Key Responsibilities • Financial Management & Reporting • Perform reconciliations, month-end, and year-end close activities • Manage Dext, Uncat, QuickBooks Online (QBO), Xero, and related systems • Handle sales tax processing and filing • Process payroll, including reconciliation, troubleshooting, and onboarding • Manage accounts receivable, including importing transactions from e-commerce and third-party applications • Complete monthly reconciliations of all bank, loan, and credit card statements • Create and analyze financial reports for Accountant review • Perform balance sheet reconciliations • Conduct year-end reconciliations and process 1099 forms • Client & Team Collaboration • Maintain professional and timely correspondence with clients and team members • Conduct client-facing meetings and communications, demonstrating excellent English proficiency and strong communication skills • Track time and tasks in cloud practice management systems (e.g., Karbon) • Ensure accurate and updated client records • Accounting System Management • Oversee accounts payable processes and transactions • Handle inquiries related to payments, invoice support, and account-related issues • Set up, clean up, and convert accounting systems • Qualifications • Bachelor’s Degree in Accounting • 5+ years of bookkeeping experience • QBO Pro-Advisor Certification (Advanced Certification is a plus) • Experience with cloud accounting technology and cloud practice management systems • High degree of accuracy and attention to detail • Experience with construction, non-profit, and enterprise clients (preferred but not required)

🎯 Requirements

• Attention to Detail – High accuracy in all tasks • Communication – Excellent verbal and written communication for professional correspondence • Organization – Strong ability to manage multiple tasks and meet deadlines efficiently • Problem-Solving – Ability to troubleshoot payroll, accounts receivable, and other accounting issues • Team Collaboration – Ability to work effectively with partners, account representatives, and colleagues • Client Management – Professional demeanor in handling inquiries and maintaining updated records • Adaptability – Willingness to take on special projects and adapt to process improvements • Independence – Ability to work autonomously, conduct research, and resolve issues proactively • Bachelor’s Degree in Accounting, Finance, or a related field • 5+ years of experience working with U.S. clients • Advanced proficiency in Excel • Comfortable with 3rd-party software applications • Experience in a remote work environment • Solid understanding of bookkeeping, AP/AR, and payroll • Knowledge of reconciliations, month-end, and year-end close processes • Experience in sales tax and payroll processing • Managing e-commerce transactions & accounts receivable • Accounting system setup, cleanup, and conversion • Fixed asset posting, including creation, disposal, transfer, and depreciation • General Ledger journal entry processing • Balance sheet reconciliation & financial statement interpretation • Understanding of GAAP principles • QBO Pro Advisor Certification • Proficiency in expense management tools (Dext, Uncat, Ramp) • Experience in invoicing & billing using QuickBooks Online, Xero (preferred but not required) • Xero-to-QBO conversion and Xero reporting for non-profits (a plus) • Experience with Cin7 and other non-profit accounting systems

🏖️ Benefits

• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Travel Subsidy Allowance • Free staff house accommodation (for those within a certain distance) • Free Shuttle service • Free Lunch • Free Uniform • Perfect attendance bonus • Onboarding training • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel