Senior Cloud Operations Engineer

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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This company has sponsored UK Skilled Worker visas in the past.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Maintain, monitor, and support a production infrastructure environment • Administer AWS environments and resources • Support multiple medium- to high-complexity systems or applications • Monitor systems and resolve issues according to defined procedures • Analyze and report operational metrics to understand performance and support process improvements • Manage DNS, FTP, IIS, and application environments • Participate in an on-call rotation • Communicate events to stakeholders, teams, and leadership • Perform cabling, racking, and other physical data center tasks; some travel may be required • Create user accounts in IAM and other user management resources • Update production server resources and sizing • Support and troubleshoot medium- to complex technical issues • Follow the company Code of Ethics and CXone policies and procedures

🎯 Requirements

• 5+ years working in a large production infrastructure • 5+ years in Windows Server Administration in a Production Environment • 5+ years configuring server hardware and OS • Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux) • Experience successfully working in fast-paced production environments with rapidly changing priorities and timelines • Microsoft and Linux OS Patching • Strong Knowledge of Windows Domains, Active Directory and DNS • Experience working with Change Management • Experience working in a PCI / Cyber Essentials compliant environment • AWS EKS and ECS Experience • Experience maintaining relational databases • Experience working with Chef, Ansible or Puppet • Experience working with SAN or NAS • Experience working with Okta • Experience working with Hardware Replacements/Vendor Work • Experience managing Cisco UCS • Experience monitoring and maintaining AWS environments • Experience working with PowerShell and other scripting languages

🏖️ Benefits

• Opportunities to grow your career • Opportunities to develop new technical skills • Exposure to enterprise-scale cloud and infrastructure technologies • Collaboration with talented professionals across multiple disciplines • Opportunity to contribute to mission-critical platforms serving thousands of organizations worldwide • Equal opportunity employment