Senior Sales Engineer – AI Agents

🕒 September 21

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💸 Sales Engineer

👻 Ghost score 10%

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Partner with the sales team to plan, prepare, and execute complex, strategic enterprise deals across Eastern European markets and support the wider DACH business • Lead discovery calls and technical deep dives with enterprise stakeholders to uncover pain points and business requirements • Create and deliver customized product demonstrations and presentations for technical and business audiences • Design and recommend solutions tailored to customer needs, articulating NiCE Cognigy capabilities and value proposition • Run and support POCs/POVs demonstrating value in real enterprise environments • Represent NiCE Cognigy through thought leadership at customer events, webinars, trade shows, and marketing activities across the region • Track the competitive landscape and deliver technical comparisons against AI Agent and agentic AI platforms • Collaborate with product and internal teams to provide customer feedback and deliver internal enablement • Report to the Director, Sales Engineering • Serve as an individual contributor

🎯 Requirements

• Tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end • Deep background in enterprise software, particularly contact center (CCaaS) or automation technologies • Hands-on experience presenting AI Agents for voice and chat, agentic AI, voice and text conversational AI, and generative AI technologies • Daily use of LLMs and AI tools, including agentic coding assistants, AI app builders, and general assistants • Understanding of contact center technology including SIP, SBCs, ACD, ASR, and TTS • Experience with conversation, IVR, or chatbot design • Confident, engaging presenter comfortable on stage at customer and industry events • Strong grasp of NLU/NLP, conversational AI technologies, STT, TTS, and LLMs • Ability to translate complex technology into clear business value and build rapport with senior enterprise stakeholders • Based in Germany with flexibility to travel across the region • Fluent in English and Polish; German and additional CEE languages are a strong plus • Excellent communication skills and cross-functional collaboration across countries and cultures

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Opportunities to learn and grow • Global company environment • Equal opportunity employment

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