Site Reliability Engineer

🕒 April 22

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Act as a primary or escalation responder in a 24x7 on-call rotation • Lead or support Major Incident (MI) response, including triage, mitigation, and resolution • Coordinate across Engineering, Infrastructure, Security, and Product teams • Execute and improve runbooks, playbooks, and escalation paths • Drive blameless post-incident reviews (PIRs) and track corrective actions • Own service health monitoring across infrastructure, applications, and dependencies • Design and maintain alerting strategies that align with SLIs/SLOs • Reduce alert fatigue through signal-to-noise improvements • Build dashboards using tools such as Grafana, Prometheus, Datadog, Splunk, CloudWatch • Automate repetitive operational tasks to reduce manual toil • Improve mean time to detect (MTTD) and mean time to resolve (MTTR) • Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows • Implement self-healing and auto-remediation where possible • Partner with engineering teams to improve system design for reliability • Support and troubleshoot Linux-based systems, cloud platforms, Kubernetes/containerized environments • Assist with capacity planning and availability reviews • Ensure operational readiness for production releases

🎯 Requirements

• Strong Linux systems administration • Experience with incident management and production support • Familiarity with cloud infrastructure (AWS preferred) • Containers & orchestration (Docker, Kubernetes) • Monitoring/alerting platforms • Scripting or programming experience in Python, Bash, Go, or similar • Understanding of networking fundamentals (DNS, TCP/IP, load balancing) • Experience working in 24x7 NOC or production operations environments • Ability to handle high-pressure incidents calmly and effectively • Strong written and verbal communication for incident coordination • Comfort working from runbooks—but improving them when they fall short • Experience defining or operating to SLOs / SLIs • Prior migration from traditional NOC → SRE model • Infrastructure as Code experience (Terraform, Ansible, etc.) • Exposure to security, compliance, or regulated environments

🏖️ Benefits

• Professional development opportunities • Flexible working hours • Work from home