Channel Customer Success Manager – German

🕒 October 15

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth • Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence • Drive partner onboarding and enablement through product training, certifications, go-to-market workshops, and sales toolkits • Monitor partner health and activity data to identify risks, close adoption gaps, and prevent churn • Collaborate with the CAM to identify expansion opportunities, including new product lines, upsell moments, and territory growth • Support partners in building repeatable NinjaOne sales motions • Run regular QBRs with strategic partners, aligning performance, pipeline, and joint growth plans • Support distributors in cascading enablement to reseller networks • Act as the internal voice of the partner by feeding insights and escalations to Product, Support, Marketing, and Sales • Maintain Salesforce records for partner health, activities, and opportunity tracking • Perform other duties as needed

🎯 Requirements

• Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company • Deep understanding of the indirect channel model, including reseller and distributor operations • Familiarity with the DACH channel landscape is a strong advantage • Willingness to travel regularly across DACH • Commercial acumen and ability to identify growth signals and translate them into actionable plans alongside the CAM • Strong communication and training skills, including simplifying complex topics and delivering engaging enablement at all levels • Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages • Fluent in English and German • Background in RMM, MDM, endpoint management, or IT management SaaS is a plus • Position is not eligible for visa sponsorship

🏖️ Benefits

• Lunch covered by NinjaOne 3 times/week at the office • Access to Corporate Benefits Platform with discounts for brands such as Expedia, FitX, Zalando and many more • Skills development through the renowned training platform • Competitive compensation • International and intercultural workforce • Office location in the heart of Berlin at Alexanderplatz, close to all transit

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