Senior Customer Success Manager

🕒 October 7

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

become.1 GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $3.7M Seed Round - become.1 on 2024-09

HR Tech • SaaS • B2B

become. 1 GmbH is a German company that provides a centralized software platform for tax-optimized employee on-top benefits. Their product offers packaged benefit tiers (Light, Standard, Professional) and features such as vouchers, meal subsidies, mobility budgets (including the Deutschland-Ticket), internet subsidies, daycare subsidies, a become. 1 Card, a mobile app, an admin dashboard and payroll integration. The platform lets employers flexibly combine and manage benefits for their teams and appears aimed at HR and payroll processes for businesses.

📋 Description

• Manage a strategic customer portfolio across the mid-market and enterprise segments • Serve as the primary trusted advisor throughout the entire customer journey • Lead complex onboarding projects and establish Joint Success Plans and success metrics • Drive product adoption and shorten time to value • Monitor customer health scores, identify risks, and develop mitigation measures • Act as the escalation point for critical challenges • Increase Net Retention Rate through upselling and cross-selling • Conduct strategic business reviews at the C-level • Help shape the Customer Success organization through playbooks, onboarding optimization, and standardized processes

🎯 Requirements

• At least 4–6 years of relevant professional experience in Customer Success, Key Account Management, or strategic management consulting • Ideally, experience in a SaaS/B2B environment focused on mid-market and enterprise customers • Demonstrated success improving NRR, reducing churn, increasing adoption rates, driving upselling/cross-selling, and improving NPS • Proficiency with CRM and Customer Success systems such as Salesforce, HubSpot, Gainsight, or ChurnZero • Data-driven approach to managing health scores • Business-fluent German and English skills • Confident presence when handling escalations and delivering executive-level presentations

🏖️ Benefits

• Flexible choice of work location at the offices in Heidelberg, Munich, or Frankfurt am Main • Option to work fully remotely • Opportunity to make an impact and contribute your own ideas • Clear development path toward a specialist team lead role • Compensation with a variable component (OTE) tied to transparent goals, such as NRR, churn, and health score

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume