Key Account Manager – Customer Success

🕒 September 29

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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fino

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💳 Fintech

🤝 B2B

🤖 Artificial Intelligence

Fintech • B2B • Artificial Intelligence

fino is a German FinTech company that provides B2B software and data-analytics solutions around account and transaction data. The company specializes in Open Banking modules, digital account-switching services, AI-driven account and transaction analysis, and risk/AML and credit-verification tools that integrate into customer systems to support new data-driven business models. fino’s products target banks, financial services and other businesses seeking automated account onboarding, fraud prevention, scoring, and real-time sales and risk insights.

📋 Description

• Serve as the primary point of contact for customers in banking, financial services, and FinTech • Build trusted, long-term customer relationships • Guide customers from onboarding through the successful adoption of analytics solutions • Ensure customers derive value from their data • Monitor KPIs and usage data and derive actionable measures • Actively reduce the churn rate • Take responsibility for contract renewals • Identify and develop upselling and cross-selling opportunities • Drive account revenue together with the Sales team • Conduct regular business reviews and present results convincingly • Embed solutions into customers’ processes • Act as the interface between customers, Support, and Development • Translate technical and business requirements into clear, understandable terms

🎯 Requirements

• Relevant professional experience in Customer Success, Account Management, or customer service, ideally in a SaaS, FinTech, or banking environment • Demonstrated success in upselling and contract renewals preferred • Enthusiasm for data-driven solutions and the ability to explain complex topics clearly and concisely • Entrepreneurial mindset combined with a structured and self-organized approach to work • Excellent communication skills, empathy, and negotiation abilities • Technical understanding of interfaces and data processes, without needing to develop software yourself • Business-fluent German • Good command of English

🏖️ Benefits

• A high degree of ownership, open communication, active participation in shaping the company, and a motivated, results-oriented team • Remote-first work model with hybrid options • Flexible working hours • Modern equipment • Workation opportunities • Modern tech stack and AI culture • Annual bonus • Gifts for work anniversaries and milestone birthdays • Corporate benefits • Discounted mobile phone plans • Employer contribution to occupational pension provision above the statutory minimum • Capital-forming benefits • Public transport pass • Bike leasing • Discounted fitness and wellness offers in your city (egym) • Summer and Christmas parties • Regular team gatherings • Dog-friendly office in Kassel

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