Customer Program Manager

🕒 July 15

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NobleAI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Seed Round on 2019-03

Consulting • Logistics • Manufacturing

NobleAI is a cutting-edge artificial intelligence company that stands out as one of the hottest AI startups to watch for 2024. The company specializes in developing science-based AI models and offers a cloud-based platform called Noble VIP, designed to accelerate product innovation across various industries. NobleAI's technology solves complex problems related to chemicals, materials, formulations, and energy, delivering high-performing, safe, and sustainable solutions in software. The company's Science-Based AI architecture incorporates scientific principles and constraints, reducing data requirements and protecting data privacy. NobleAI serves diverse sectors, from consumer packaged goods to building materials, by providing tools for insightful predictions, optimized designs, and explainable AI, thereby minimizing trial and error in innovation.

📋 Description

• Manage end-to-end customer implementation projects, pilots, and proof-of-concepts. • Develop detailed project plans, timelines, milestones, resource plans, and risk strategies with Account Directors and Solutions Engineering. • Facilitate project kickoffs to set clear objectives, deliverables, responsibilities, and success criteria. • Align project priorities, resource allocation, and delivery timelines. • Monitor project progress, identify risks, remove blockers, and resolve issues timely. • Serve as the primary customer PM contact, building trusted relationships through proactive, transparent communication. • Manage customer expectations while balancing business priorities and technical constraints. • Capture and communicate customer feedback internally to incorporate it into project execution. • Coordinate cross-functional work across Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and internal stakeholders.

🎯 Requirements

• Bachelor's degree in Business, Engineering, Computer Science, Scientific discipline, or related field. • 3+ years of experience managing enterprise software implementations, deployments, or technical customer projects. • Demonstrated experience leading multiple concurrent customer engagements. • Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid). • Excellent organizational, communication, and stakeholder management skills. • Experience coordinating cross-functional technical teams. • Ability to translate technical concepts into customer-friendly communications. • Strong problem-solving, prioritization, and decision-making skills. • Experience with project management tools such as Jira.

🏖️ Benefits

• Top-tier health benefits coverage, including medical, dental, vision, disability and life insurance • Flexible paid time off & generous holidays • Remote-first with co-working access at Industrious offices • 401(k) with employer match • Equity package • Performance-based bonus plan