Manager, Strategic Implementations

🕒 October 13

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Novara

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Novara is a provider of environmental health & safety (EHS) and compliance software and services. Its flagship platform, Novara Flex, is an all-in-one SaaS solution that supports incident reporting, SDS (safety data sheet) management, inspections and audits, asset management, contractor risk management, carbon accounting and sustainability programs, and an integrated learning management system with an extensive library of safety and compliance training. Novara serves business customers across industries such as construction, manufacturing, energy, utilities, mining, and insurance, and emphasizes configurable dashboards, mobile reporting, and data-driven analytics to reduce workplace injuries and ensure regulatory compliance.

📋 Description

• Lead a team of Implementation Managers delivering customer-focused onboarding experiences for strategic customers • Oversee day-to-day implementation delivery, ensuring projects progress on time, meet quality standards, and prepare customers to activate and use their solutions • Tie project plans to customer outcomes and establish milestones supporting time to value • Resolve customer escalations and blockers while maintaining clear communication and a positive customer experience • Coach and develop Implementation Managers through practical guidance, empathetic leadership, and ongoing feedback • Monitor KPIs including time to value, activation readiness, on-time delivery, CSAT, utilization, and escalation trends • Reinforce consistent use of project plans, RAID logs, documentation standards, and status reporting • Balance assignments and proactively manage team capacity • Partner with Product, Support, Customer Success, Content, and Sales to remove blockers and complete effective handoffs • Support adoption of evolving tools, processes, and expectations

🎯 Requirements

• 3+ years in SaaS implementation, delivery management, onboarding, or professional services, including experience leading teams • Proven success managing customer implementations or programs with multiple stakeholders • Demonstrated strength in coaching, performance development, and culture building • Strong customer-facing and executive-level communication skills, including the ability to navigate difficult conversations • Proficiency with project plans, RAID logs, CRM/PSA systems (Salesforce preferred), and implementation frameworks • Experience managing KPIs and turning performance trends into operational improvements • Bachelor’s degree or equivalent experience • Leadership or project management certification is a plus

🏖️ Benefits

• Annual Bonus Opportunity of 15%

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