Senior Customer Success Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $97.6k - $131.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Nozomi Networks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏭 Manufacturing

🎖️ Defense

📦 Logistics

Manufacturing • Defense • Logistics

Nozomi Networks is a leading provider of industrial cybersecurity solutions, delivering unparalleled asset intelligence, threat detection, and AI-driven insights. Specializing in cybersecurity for operational technology (OT) and Internet of Things (IoT), Nozomi Networks offers solutions such as asset inventory management, threat detection and response, risk and vulnerability management, and continuous network monitoring. The company serves a wide range of industries including energy, manufacturing, and utilities, ensuring their ICS and SCADA systems are protected. Nozomi Networks is recognized for its deep expertise in protecting critical infrastructure and operational technology, with strong compliance with cybersecurity standards.

📋 Description

• Develop and manage the customer portfolio • Own and drive the customer lifecycle by protecting, nurturing, and delivering exceptional service • Drive revenue growth by demonstrating achievement of customer-guided value measures • Minimize customer churn through customer success plans and lifecycle management • Resolve customer requests and concerns to improve customer experience • Use data and trend analysis to improve customer experience and inform communication and engagement strategies • Maintain accurate customer information for internal stakeholders • Serve as a reliable point of contact and brand ambassador for Nozomi Networks and its products • Work across departments to ensure customer visibility and outcomes • Contribute customer feedback to product design and development • Assist in creating training courses and educational materials for department members • Evaluate and improve tutorials and communication infrastructure

🎯 Requirements

• 4+ years of proven experience in a customer success position supporting a technical product • Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes • Deep understanding of customer concerns regarding product use, recommending operational best practices, and troubleshooting ability • Strong organizational skills and experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks • 3+ years of experience in IT and network security; OT experience is a plus • Ability to conduct product demos, training, and present technical reports to customers articulating value delivered • Previous experience in a TAM or SE role is highly valuable • Experience working with brand image and promoting value through customer experience • Accountability, personal organization, and ability to multitask • Self-driven and proactive nature • Excellent communication and interpersonal skills, including technical reports and executive-level presentations • Leadership and competency engaging with CxO to technical staff • Experience analyzing and optimizing Customer Success processes • Patient and active listener • Passion for service • Successful candidates must undergo background verification checks

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan • Employer matching program • Flexible paid time off • Paid holidays • Paid parental leave • Health & Wellness benefits • Financial benefits • Work-Life Balance benefits • Unparalleled Flexible Time-Off

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