Service Delivery Manager

🔥 16 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NSC Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

NSC Global is a company that focuses on comprehensive IT management, offering services like operational support, customer care, and global maintenance. They are dedicated to driving change through customer experience and innovation, with a commitment to sustainability and transformation in enterprise technology. Their global service capabilities include insights into emerging technologies like 5G and applied observability to add value to businesses worldwide.

📋 Description

• Assist with coordinating resources across different service teams • Help maintain standard methods and tool usage across accounts • Compile and organize comprehensive status reports for leadership and clients • Assist with tracking billing, invoicing tasks, and basic financial forecasts • Log, evaluate, and track daily service requests, change requests, and technical assurance handovers • Help monitor escalation logs • Track Root Cause Analysis (RCA) progress • Record problem reports alongside technical teams • Maintain accurate records for asset management requirements • Support account planning tasks to ensure internal policies and security standards are met • Schedule, organize, and prepare materials for regular service review meetings and internal operational syncs

🎯 Requirements

• College or University degree in IT, Business Administration, Information Systems, or a related field (or equivalent entry-level coursework) • 2 years hands-on in a corporate environment • Strong organizational abilities • Basic exposure to CRM or IT ticketing tools • Familiarity with core IT concepts • Foundational knowledge of ITIL or project management principles is a plus • Excellent written and verbal communication skills in English • Local language proficiency where required • Eager to learn client accounts, business contexts, and operational workflows in a fast-paced environment

🏖️ Benefits

• Equal opportunities employer • Inclusive work environment • Reasonable adjustments and support during the recruitment process