Customer Agreement Manager

🕒 September 23

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NuCO2

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

📦 Logistics

🏭 Manufacturing

Hospitality • Logistics • Manufacturing

NuCO2 is a U. S. -based provider of beverage carbonation and gas delivery solutions for restaurants, bars, breweries, and other commercial beverage operators. The company supplies beverage-grade CO2, nitrogen, mixed gas products, system installations, safety products and compliance services, and operates a large network of local depots with 24/7 customer support and maintenance to ensure high uptime for fountain and draught systems.

📋 Description

• Refresh, resign, renew, and modify customer contract agreements • Renew existing customers before evergreen status and renew evergreen or non-contracted customers • Renew agreements for acquired customers and new owners • Clean and update customer data to support fulfillment activities • Manage account linkage for new owners and chain store transfers • Refresh or correct company/franchisee store linkage and key chain store data • Communicate key information to Operations, Sales representatives, billing, collections, and other internal clients • Save current customer agreements • Resolve problems with disgruntled customers to retain business • Follow up with internal functional heads on customer actions and problem repairs • Proactively identify and correct potential problems before business is lost or threatened • Add equipment to customer agreements, emphasizing life-safety equipment • Upsell and bundle equipment options where applicable • Follow selling rules for equipment additions and contract renewals • Seek opportunities to upsell products and services during customer interactions • Manage caseloads and keep cases updated with notes and emails • Use Formstack to send and manage contracts requiring customer signatures • Create contract packages according to contract administrator rules • Maintain current customer interactions through email and phone • Complete daily, weekly, and monthly reporting to support performance management

🎯 Requirements

• Previous sales experience required • 3 years of previous sales and/or customer service experience • Inside sales experience preferred • High School Diploma required • Associate or bachelor’s degree in Business, Sales, Marketing, Business Administration, or related field preferred • Safety-first mindset • Ability to read, analyze, and interpret business letters, instructions, and communications • Ability to read and understand regulatory codes • Effective negotiation skills • Precise verbal and written communication skills • Ability to present information by telephone and face to face • Proficient computer skills, including Microsoft Word, Excel, and PowerPoint • Strong follow-up and organizational skills • Ability to manage multiple initiatives simultaneously • Strong customer service orientation • Strong attention to detail • Ability to pursue personal and business objectives while maintaining customer satisfaction • Equal opportunity employment eligibility under applicable law

🏖️ Benefits

• Medical, dental, vision, and prescription coverage • Matching 401(k) savings/retirement plan • Paid time off • Paid holidays and vacation • Tuition reimbursement • Disability insurance • Life insurance • Employee discounts • Educational and professional development opportunities • Full benefit package • Commission