Senior Product Manager, Customer Operations

Job not on LinkedIn

🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nuitée

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

✈️ Travel

☁️ SaaS

🤖 Artificial Intelligence

💰 $48M Series A on 2025-01

Travel • SaaS • Artificial Intelligence

Nuitée is an AI-first travel infrastructure company that provides developer-first APIs, agentic workflows, and cloud services to power hotel distribution, pricing, and bookings. The platform includes liteAPI (fast to launch APIs and SDKs), enterprise-grade connectivity, an AI booking agent suite, a white-label booking engine, payment and fraud solutions, and Cupid — a machine-learning powered hotel and room-mapping/content optimization product (with a 400M+ room dataset and coverage across 2. 6M+ properties). Nuitée sells solutions for hoteliers, chains, OTAs, airlines, loyalty/fintech, and creators, and emphasizes clean, standardized hotel data, global distribution, and rapid developer integration. The company positions itself as a B2B SaaS provider using AI to simplify hotel connectivity, distribution, and content management.

📋 Description

• Own Customer Operations, including internal systems and tooling for the customer support team • Manage configuration, incident handling, and fulfillment tracking • Run Customer Operations as a full business and product domain • Own outcomes, economics, priorities, and product decisions • Define success metrics and decide what to prioritize, test, build, and where to make trade-offs • Improve fulfillment rate and reduce incident volume without proportionally increasing headcount or cost • Identify internal tooling that helps customer support resolve issues faster with less manual work and fewer handoffs • Determine where to invest in customer support systems for the clearest P&L return • Help build and shape Nuitée’s product organization as the company scales

🎯 Requirements

• Have owned a product or business area end to end for several years and can show the outcomes you drove • Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs • Ability to go deep into systems and operational mechanics and turn that into product decisions • Comfortable working closely with engineering on technically complex products • Experience in a high-pressure environment where you were expected to drive the outcome yourself • Willingness to go deep into operations and cost/efficiency thinking rather than staying at surface-level product management • Operations or internal-tooling depth matters more than travel experience • Ability to work effectively in ambiguity and make independent decisions

🏖️ Benefits

• Meaningful equity • Opportunity to help build Nuitée’s product organisation • Remote work in the EU, or hybrid work in Barcelona, Palma, Dublin, or London • Ability to move quickly with little red tape and significant decision-making autonomy • Ownership of a real P&L and product/business domain • Opportunity to work on a global-scale, AI-driven travel infrastructure platform • Straightforward hiring process typically taking 2–3 weeks