Head of Behavioural Care

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Endure Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Endure Capital is a healthcare provider that specializes in innovative treatments and personalized care for various health concerns including weight loss, low testosterone, sexual performance enhancement, hair health, and diagnostic services. Their approach includes access to expert clinicians, precise diagnostics through blood tests, and ongoing clinical support, ensuring that treatments are clinically proven and tailored to individual needs. With a focus on user-friendly experience, they also offer free discreet delivery and a comprehensive app for tracking health progress and managing treatments.

📋 Description

• Owning the design and governance of Numan’s Behavioural Programme - defining the programme principles, behaviour change mechanisms, coaching protocols and content standards that underpin our interventions across every channel. • Translating the evidence base (behaviour change science, lifestyle medicine, obesity care) into practical, ownable frameworks that product, operational and brand teams can build against. • Setting quality and fidelity standards for how behavioural interventions are delivered across human coaching, AI support and asynchronous patient communications - and the governance to maintain them at scale. • Overseeing the ongoing governance of AI support, in collaboration with the clinical product team. • Overseeing the ongoing governance of human health coaching, in collaboration with the operations team. • Setting the long-term vision and strategy for Numan’s tech-enabled human coaching service (with AI integration), aligned to clinical outcomes and business goals. • Developing and iterating Numan’s coaching competency framework, supervision standards and CPD pathway - partnering with the operational coaching team on implementation. • Defining scope of practice, escalation pathways and patient safety standards in partnership with the clinical team for human coaching and AI support. • Embedding in product squads to design, test and iterate behavioural features and patient journeys - applying frameworks like COM-B and the BCT taxonomy to product decisions. • Partnering with product, design and engineering to build digital and AI-enabled interventions that each have a clear behavioural hypothesis and a measurable outcome. • Supporting the integration of behavioural science across treatment areas with a focus on obesity - bringing in external SMEs where useful. • Planning and running qualitative and quantitative user research to ensure interventions are grounded in genuine patient insight, not assumption. • Representing behavioural medicine at senior leadership forums; acting as the senior face of behavioural healthcare in cross-functional projects and external partnerships. • Partnering with Product, Operations, Clinical, Brand, Content, CRM and Platform teams to embed behavioural science across the patient experience. • Translating behavioural science into the language of each team’s priorities - patient outcomes, retention, differentiation, commercial impact - and championing the patient voice across the business.

🎯 Requirements

• Has deep expertise in behaviour change science and its application to obesity, weight management and digital health. • Demonstrates fluency in behaviour change frameworks (e.g. COM-B / Behaviour Change Wheel, BCT taxonomy) and a track record of translating evidence into interventions that deliver measurable outcomes. • Has experience designing and embedding behavioural programmes across multiple delivery channels - human coaching, AI/digital, content (Conversational Agent design is a high priority). • Shows proven success collaborating with product and engineering teams to build, launch and evaluate digital features and experiences. • Holds a background qualification in a life science or lifestyle medicine discipline — e.g. psychology, dietetics, nutrition, public health, behavioural science or a related research field. • Possesses the ability to plan and undertake qualitative and quantitative user research. • Is an excellent communicator who can influence at every level — from coaches and product teams to ELT and external clinical or academic audiences. • Has experience designing for, or governing, AI or digital coaching tools.

🏖️ Benefits

• Share options. • 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). • Health insurance with Vitality. • Electric car salary sacrifice scheme with Octopus. • Enhanced maternity and parental leave. • A day off on your Birthday! • Nursery benefit provided by YellowNest. • Employee assistance programme (access to therapy, financial planning and discounts). • Generous pension (includes both employee and employer contributions). • Flexible working options, including a dog-friendly office in Farringdon. • Personal training and development budget via Learnerbly. • Wellhub membership, giving you access to over 2,000 locations in the UK. • Cycle to work scheme. • Season ticket loan. • Discount on Numan products for your friends and family. • Paid volunteering days. • An additional 2 weeks off once you reach your 5th anniversary with Numan.