Senior Director of Product – Consumer Experience

🕒 February 6

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Endure Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Endure Capital is a healthcare provider that specializes in innovative treatments and personalized care for various health concerns including weight loss, low testosterone, sexual performance enhancement, hair health, and diagnostic services. Their approach includes access to expert clinicians, precise diagnostics through blood tests, and ongoing clinical support, ensuring that treatments are clinically proven and tailored to individual needs. With a focus on user-friendly experience, they also offer free discreet delivery and a comprehensive app for tracking health progress and managing treatments.

📋 Description

• Owning the overall consumer journey (web + mobile): working with product leaders to identify the highest-leverage problems, align priorities, and drive delivery. • Driving measurable improvements: working with product teams to boost conversion, activation, and retention through product-led initiatives (collaborating with functional leaders across the business). • Setting and upholding the product quality bar: ensuring decision-making clarity, discovery standards, craft, and an exceptional patient experience. • Leading and coaching PMs: developing capability in discovery, prioritisation, experimentation, and execution. • Partnering with leadership: collaborating closely with Design and Engineering leadership to ensure solutions are user-centred, technically sound, and delivered well. • Balancing outcomes: weighing user needs, clinical integrity, and commercial outcomes in day-to-day product decisions. • Aligning stakeholders: bringing Commercial, Clinical, Ops, and Data teams together around priorities, trade-offs, and success metrics.

🎯 Requirements

• Significant experience leading consumer-facing product teams in B2C or DTC environments. • Demonstrated experience as a hands-on product operator, not purely a strategist. • A deep understanding of growth mechanics, including conversion, activation, retention, and LTV, and how product decisions drive these metrics. • Experience managing and developing Product Managers, particularly in scaling or evolving organisations. • The ability to raise standards and introduce pragmatic improvements. • Strong commercial judgement with the ability to balance user value and business outcomes. • Experience operating in ambiguity and bringing clarity through goals, decisions, and prioritisation. • Excellent communication skills, with the ability to align senior stakeholders without relying on hierarchy. • Experience scaling consumer health or wellness products is a bonus. • An understanding of regulatory frameworks (e.g. CQC, MHRA, GDPR) and how to build compliant products without compromising user experience is a bonus. • Previous experience in a scaling, mission-driven startup or scale-up is a bonus.

🏖️ Benefits

• Share options. • 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). • Health insurance with Vitality. • Enhanced maternity and parental leave. • Nursery benefit provided by YellowNest. • Employee assistance programme (access to therapy, financial planning and discounts). • Generous pension (includes both employee and employer contributions). • Flexible working options, including a dog-friendly office in Farringdon. • Personal training and development budget via Learnerbly. • Wellhub membership, giving you access to over 2,000 locations in the UK. • Cycle to work scheme. • Season ticket loan. • Discount on Numan products for your friends and family. • Paid volunteering days. • An additional 2 weeks off once you reach your 5th anniversary with Numan.