Learning and Development Specialist – Support Team

4 days ago

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OBRIO

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B2C • eCommerce • SaaS

OBRIO is a product IT company within the Genesis business ecosystem. It focuses on creating valuable products that improve people's lives, with a global presence spanning over 50 countries and boasting 60 million users worldwide. Its products have achieved the top rank in their niche in terms of downloads and revenue, with an average rating of 4. 8 on the Apple Store and Google Play Market. OBRIO collaborates with major global companies like Facebook, Snapchat, TikTok, Google, and Amazon. It engages in creative partnerships, such as working with Jennifer Freed and Smule to produce guides on mental health and astrology-themed playlists. The company is recognized for offering opportunities for growth and innovation and maintains offices in Kyiv, Warsaw, and Nicosia.

51 - 200 employees

👥 B2C

🛍️ eCommerce

☁️ SaaS

📋 Description

• Onboarding & Integration: launch programs that quickly ramp up new hires.• Training Delivery: run workshops, 1:1 coaching, and refresher sessions.• Content Development: create and update training materials, e-learning, and tests aligned with product changes.• Assessments & Analytics: design knowledge checks, track results, and connect them to performance.• Performance Coaching: partner with managers on tailored development plans.• Skill Progression: build growth paths from entry-level to expert.• Soft Skills: train empathy, negotiation, and conflict resolution.• Business Impact: measure training effect on CSAT, FCR, CPT

🎯 Requirements

• 2+ years in Learning & Development, Training, or Quality within Support or Operations.• Strong facilitation and coaching skills (group and 1:1).• Experience in creating training content, e-learning, or knowledge checks.• Understanding of customer support metrics (CSAT, FCR, CPT).• Data-driven approach: ability to link training to performance outcomes.• English — Upper-Intermediate or higher.

🏖️ Benefits

• Benefit from the flexibility to work from anywhere in the world;• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;• Don’t worry about getting the right equipment, we’ve got you covered if necessary;• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;• Keep learning with our extensive corporate library, internal online meetings, and lectures;• Grow your skills with our training compensation program;• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;• Have fun with our online events and team-building activities.