Patient Account Supervisor

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September 9

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Tenet Healthcare

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Healthcare • Biotechnology • Wellness

Tenet Healthcare is a leading healthcare services company that owns and operates hospitals, outpatient centers, and other healthcare facilities. With a focus on providing high-quality and accessible medical care to communities across the United States, Tenet Healthcare is committed to improving patient outcomes and enhancing the healthcare experience. They also offer innovative treatment options and invest in health technology to support their mission of delivering exceptional care.

10,000+ employees

🧬 Biotechnology

🧘 Wellness

💰 $2G Post-IPO Debt on 2022-05

📋 Description

• Supervision and leadership of the Patient Account Representatives, both on-site and telecommuters, including interviewing, hiring, training, scheduling, and monitoring of staff • Manage all aspects of A/R Management and Performance Management, including collections, productivity, quality and aging • Attend meetings and respond timely to requests, complete accounts referred to the Supervisory Desk, and develop action plans to mitigate issues • Train, develop, motivate and assist subordinates; maintain a work environment that promotes morale, engagement, and growth • Review and respond timely to requests, emails, telephone calls, issues, account research and resolution as needed by staff, management and clients • Conduct and participate in meetings, conference calls and training sessions; complete monthly quality evaluations and performance reviews

🎯 Requirements

• High School diploma and/or equivalent education • 4-7 years experience preferred • Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes • Supervisory experience or demonstrated leadership • Very good written and verbal communication skills • Strong interpersonal skills • Strong technical skills, including PC and MS Office Suite knowledge • Proficient in Microsoft Office (Word and Excel) • Advanced writing skills • Ability to provide advanced customer service • Ability to train and coach staff • Ability to multi-task • Strong leadership and organizational skills • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)

🏖️ Benefits

• Medical, dental, vision, disability, life, and business travel insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act