Accounts Receivable Manager

November 7

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $91k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

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Olo

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SaaS • eCommerce • B2B

Olo is a restaurant technology platform that helps restaurants streamline their operations, enhance guest experiences, and increase sales. It provides comprehensive solutions for online ordering, delivery, catering, payment processing, and guest engagement through its fully integrated systems. Olo enables restaurants to leverage guest data to improve marketing strategies and optimize service through features like the Guest Data Platform and personalized marketing solutions. By using Olo, restaurants can manage digital orders, reduce fraud, and benefit from insights that drive growth and profitability. With a focus on online sales and customer relationship management, Olo partners with over 700 restaurant brands to enhance their digital capabilities and facilitate profitable growth.

501 - 1000 employees

Founded 2005

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 $103.3M Post-IPO Equity on 2021-11

📋 Description

• Lead and mentor the team of overseas collections analysts and AR specialists. Assign accounts, prioritize workloads, and ensure the team has the training and resources to operate independently. • Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection. • Oversee all day-to-day collections. Actively monitor the AR aging report to prioritize outreach and adjust strategies as needed. • Cash Application: Ensure the accurate processing and documentation of cash applications. Manage the prompt resolution of unapplied payments and issues related to failed payments. • Collaborate with internal stakeholders (including Revenue Ops, Sales, and Legal) to enforce collections policies. • Build rapport with customers to improve response and collection rates while ensuring an excellent customer experience. Ensure prompt handling of collections-related communication. • Track and report on key collections metrics to management weekly. Hold the team accountable for performance metrics. • File proofs of claim during customer bankruptcy. • Provide management with ad-hoc analysis and project support. • Prepare the monthly AR reserve analysis.

🎯 Requirements

• Bachelor's Degree in Accounting, Finance, or related field. • 3+ years of AR and Collections experience, including 3+ years leading teams within a high-payments volume B2B setting. • Excellent verbal and written client-facing communication skills. • Strong computer skills, particularly MS Excel. • Ability to work well with others in a fast-paced environment. • Experience operating in a strong control environment (e.g., SOX 404). • Experience managing an offshore team. • Experience in a Software as a Service or Multinational environment is a plus. • High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk and Salesforce is a plus.

🏖️ Benefits

• 20 days of paid time off • 10 sick days • 11 holidays • Year-end closure • Health, dental, and vision coverage for yourself and your family • 401k match • Remote-office stipend • Generous parental leave plan • Volunteer time off • Gift matching policy