Senior Accounts Receivable Specialist

🕒 June 9

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Healthcare Insurance • Retail

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported • Act as an expert advisor on Accounts Receivable and Collections services • Provide support on client servicing and financial operations-related items, including account reconciliation, collections, analysis, and problem resolution • Act as the primary point of contact for billing and collection inquiries from internal and external business partners • Research and resolve a variety of complex internal and external inquiries • Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported • Create, review, and recommend necessary documents to generate customer billing • Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process • Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions • Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections • Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls • Recommend billing adjustments, write-offs, and customer refunds to management • Prepare timely and accurate billing and reconciliation reports as needed • Identify at-risk customers based on established triggers • Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies • Analyze customer requirements, provide education on capabilities, and, in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards • Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions • Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures • Help onboard and mentor new teammates and flex as needed to support the business need

🎯 Requirements

• Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent • Bachelor’s degree in Accounting, Finance, or related field preferred • One year of experience working in an ERP based Accounts Receivable environment preferred • Active Accounts Receivable Specialist Certification preferred • Solid understanding of basic accounting principles, familiarity with SAP preferred • Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills • Critical thinking and analytical, with a solution-oriented approach to work • Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines • Excellent communication and interpersonal skills to effectively communicate with internal and external business partners • Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences • Must be available to work within the full range of division hours of operation • Clean credit history as reported by credit report.

🏖️ Benefits

• Eligible bonuses and commissions