Lead Product Manager – Trust & Safety

🕒 September 29

🌐 Spain, Portugal, +1 more countries – Remote

🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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OLX Group

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

OLX is a marketplace platform that offers safe and easy-to-use trading services for consumers globally. With a focus on sustainability and community, OLX empowers individuals to connect and trade efficiently, making a positive difference in the world. Through various brands and a commitment to understanding customer needs, OLX fosters an innovative work environment that encourages teamwork and growth.

📋 Description

• Own the Trust & Safety product strategy and roadmap, translating business risk and user insight into a clear, prioritised plan • Shift the function from reactive incident response to proactive, intelligence-driven fraud prevention • Build the Risk Engine, data signals intelligence, anomaly detection, and investigation tooling • Ship AI-native Trust & Safety product experiences with Data Science and Engineering using ML models, LLMs, and behavioural signals • Balance fraud mitigation with growth protection and make evidence-based trade-off decisions • Define and track Trust & Safety success metrics, including fraud loss rates, false positive/negative rates, time-to-resolution, user trust scores, and financial exposure • Partner with Engineering, Data Science, Legal, Compliance, and Operations to deliver outcomes • Build instrumentation, monitoring, and evaluation capabilities for fraud rates, detection model performance, and contributor/user impact • Establish business cases quantifying fraud losses and ROI of prevention investments; secure resources and drive prioritisation • Ensure products and strategies meet local and regional compliance, legal, and security requirements • Apply AI to threat analysis, synthetic user research, specification writing, and experimentation pipelines • Represent Trust & Safety at leadership level, presenting strategy, risk posture, and results to executive audiences

🎯 Requirements

• Significant product management experience in the digital sector: consumer facing platform, marketplace, mobility, e-commerce, classifieds, fintech, or similar high scale environment • Proven experience owning trust related products or problem spaces such as Trust & Safety, Fraud Prevention, Risk, Identity & Verification, Marketplace Integrity, Account Security, Abuse Prevention, Payments Risk, or Compliance Technology • Track record of building scalable systems that proactively detect, prevent, and mitigate abuse, fraud, risk, or other trust related issues, rather than relying solely on manual or operational processes • Strong analytical and data driven mindset, with experience defining success metrics, evaluating impact, and making prioritization decisions based on evidence and measurable outcomes • Experience partnering closely with Engineering, Data Science, Operations, Legal, Compliance, and other cross-functional stakeholders to deliver complex products in regulated or high-risk environments • Experience in vendor management and collaboration • Experience building, deploying, or working closely with machine learning, AI, risk scoring, decisioning, detection, recommendation, or automation systems • Demonstrated ability to balance user experience, marketplace growth, operational efficiency, and risk mitigation • Comfortable operating in ambiguity, taking ownership of complex problem spaces, influencing senior stakeholders, and driving strategy and execution across multiple teams • Strong core product muscle transferable across fraud domains • Well versed in building and iterating core Data (Science) products at scale • Experience building trust, risk, fraud, or safety products across multiple international markets and regulatory environments (nice to have) • Familiarity with emerging regulations and industry trends affecting online platforms, digital marketplaces, payments, AI, and consumer trust (nice to have)

🏖️ Benefits

• Diversity, Equity and Inclusion at OLX • Opportunity to work with a large-scale consumer marketplace and AI-native product experiences • Collaboration across 50+ nationalities and 7 markets • Potential consideration for future OLX roles for up to 12 months with optional data consent

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