Senior Director, Capacity Planning, Workforce Operations, Analytics

🕒 September 24

🇺🇸 United States – Remote

💵 $202.4k - $290.9k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Omada Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $192M Series E on 2022-02

Healthcare • Healthcare Insurance • Wellness

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

📋 Description

• Lead all teams in Capacity Planning, Workforce Operations & Analytics as the department scales into a world-class, human-led and AI-enabled function. • Own the department’s end-to-end strategy, execution, operating vision, and 1–3 year roadmap. • Design and run operating rhythms, forecasting cadences, scheduling, intraday management, business reviews, data marts, and dashboards. • Create scalable rules for shrinkage, occupancy, and staffing allocation tied to cost of revenue and gross margin outcomes. • Lead capacity planning and staffing models across multiple care teams and build Physical Therapy state-based planning capabilities. • Oversee third-party licensing and credentialing system administration and embed credential status into capacity and staffing decisions. • Lead care team analytics and the AI transformation agenda, including predictive demand and supply models, gross margin impact modeling, and AI/ML integration. • Advise senior leaders and influence long-range planning, new care models, and enterprise transformation initiatives. • Lead cross-functional continuous improvement, AI-enabled automation, value stream mapping, risk reduction, and cost efficiency initiatives.

🎯 Requirements

• Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics with a bachelor’s degree (or roughly 12+ with a master’s, 10+ with a PhD), including significant leadership at the Director or equivalent level. • Deep experience with capacity planning, workforce staffing operations, and care team analytics, including proven case studies of measurable improvements in cost of revenue, gross margin, and cost-to-serve through staffing efficiency and data-driven decision making. • Experience leading AI-enabled or highly automated operations or analytics functions in healthcare, digital health, or similarly regulated domains. • Strong financial and analytical acumen, including cost-of-revenue analysis, capacity modeling, credential-related risk assessment, and ROI tracking on operational and technology investments. • Demonstrated ability to influence across levels, align diverse perspectives, and lead significant organizational change in cross-functional environments.

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Equity grants • Employee stock purchasing plan (ESPP) • Remote first work from home culture • Flexible Time Off • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions

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