Product Analytics Consultant, Customer Success Manager

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Omtera

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Omtera is a technology consultancy that specializes in strategic implementation and integration of advanced technology solutions for businesses across various sectors. They partner with industry-leading platforms to offer customized technology services, enabling clients to drive productivity, optimize workflows, and harness data insights for growth. Their expertise lies not only in technology but also in managing change and enhancing customer engagement, making them a valuable partner for organizations seeking transformation and sustainable success.

📋 Description

• Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. • Understand customers’ products, business models, growth objectives and analytics maturity. • Design and review tracking plans, event structures, user properties and measurement frameworks. • Help customers define meaningful KPIs and establish reliable product analytics practices. • Build and optimise dashboards, reports, funnels, cohorts and retention analyses. • Analyse user journeys, activation, conversion, engagement, retention and churn. • Identify behavioural patterns, friction points and growth opportunities within customer products. • Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. • Deliver regular insight sessions, workshops, business reviews and strategic presentations. • Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. • Support customers in improving analytics adoption across their organisations. • Own the customer relationship from onboarding through adoption, renewal and expansion. • Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. • Create success plans based on each customer’s objectives, priorities and expected outcomes. • Track platform usage, customer health, adoption and engagement. • Proactively identify risks, blockers and opportunities before they become urgent. • Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. • Manage customer communications, expectations, escalations and follow-up actions. • Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. • Support renewal processes and identify relevant upsell and cross-sell opportunities. • Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. • Support customers across multiple countries and time zones. • Collaborate with teams from leading global software companies. • Represent Omtera in customer meetings, workshops, partner sessions and industry events. • Occasionally travel internationally for strategic customer meetings, workshops and partner events.

🎯 Requirements

• At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role. • Hands-on experience with Mixpanel is strongly preferred. • Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools. • Strong understanding of product analytics concepts, including: Funnels and conversion, Retention and cohort analysis, Activation and engagement, User journeys, Segmentation, Churn, Experimentation, Product and growth KPIs. • Experience working directly with customers in a consulting, agency, SaaS or technology environment. • Ability to understand a customer’s business challenge and translate it into an analytics approach. • Strong presentation, facilitation and stakeholder-management skills. • Confidence communicating with product managers, growth teams, data teams and senior executives. • Commercial awareness and experience supporting renewals, account growth or upsell opportunities. • Excellent written and spoken English. • Strong organisational and project-management skills. • Ability to manage multiple customers and priorities independently in a remote environment. • A proactive, accountable and solution-oriented working style. • Experience creating event taxonomies and measurement plans. • Familiarity with mobile and web analytics implementation. • Understanding of CDPs, data warehouses and customer-engagement platforms. • Basic SQL knowledge or experience working with data teams. • Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications. • Previous responsibility for a portfolio of international customers.

🏖️ Benefits

• 100% remote working environment • Opportunity to work with top-tier international brands • Direct collaboration with leading global software companies • Exposure to product, growth, data, customer engagement and AI projects • International customer portfolio across multiple industries and markets • Opportunities for international travel, events and partner meetings • High level of ownership and visibility within the company • A fast-moving environment where your ideas can directly influence how we work • Private health insurance • Birthday leave • Flexible remote-working culture • Learning, certification and professional-development opportunities • A collaborative team that values initiative, curiosity and measurable impact