
501 - 1000 employees
Founded 2008
đź Consulting
đĽ Healthcare
đŚ Logistics
đ° Series B on 2015-06
Consulting ⢠Healthcare ⢠Logistics
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
đ 3 days ago
đşđ¸ United States â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đŻ Recruiter
đŤđ¨âđ No degree required
đŚ H1B Visa Sponsor
đť Ghost score 10%
Where this job comes from
Posted on OneSource Virtual's careers page â, not through a job board
First seen by Remote Rocketship 3 days ago
Still open on OneSource Virtual's site. Checked 54 minutes ago.

501 - 1000 employees
Founded 2008
đź Consulting
đĽ Healthcare
đŚ Logistics
đ° Series B on 2015-06
Consulting ⢠Healthcare ⢠Logistics
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
⢠Make outbound calls to suppliers to recruit them into customers' virtual card programs ⢠Explain the virtual card program and address supplier questions and concerns ⢠Handle objections and pushback professionally ⢠Guide suppliers through enrollment and send written follow-up with next steps ⢠Research account and invoice numbers and updated supplier contact information ⢠Log every call and outcome accurately in Salesforce ⢠Negotiate virtual card rates using maximum revenue and adoption strategies ⢠Retain suppliers considering leaving the program by educating them on available options ⢠Capture supplier reasons for leaving to improve the team's approach ⢠Route customer decisions, exceptions, and program changes to the Payment Optimization and Operations team ⢠Answer basic questions across the team's areas following the cross-training SOP ⢠Share feedback on scripts, objections, and process improvements ⢠Participate in training, call reviews, and coaching ⢠Follow documented procedures and compliance requirements, including call recording disclosures where applicable ⢠Meet team goals for calls, enrollments, unenrollments after a supplier's first payment, and retention percentage ⢠Report to the Supplier Recruitment and Retention Manager
⢠Call center experience, ideally outbound or business-to-business ⢠Typically two to four years of relevant experience ⢠Working proficiency in Microsoft Office, especially Excel and Outlook ⢠Ability to learn a CRM and phone system quickly ⢠Preferred: Virtual card, payments, or accounts payable knowledge ⢠Preferred: Salesforce experience ⢠Preferred: Workday knowledge ⢠Preferred: Experience in supplier enablement, collections, or similar outreach ⢠Confident, professional phone presence in business-to-business conversations ⢠Resilient in the face of pushback and rejection ⢠Curious about payments and willing to learn the virtual card industry in depth ⢠Coachable, open to feedback, and eager to improve ⢠Strong written communication for supplier follow-up ⢠Organized and detail oriented, with accurate record keeping ⢠Comfortable with change and ambiguity ⢠Self-motivated and dependable in a fully remote environment ⢠Collaborative team player ⢠Integrity and accountability in all interactions ⢠Requires a reliable internet connection, a quiet workspace, and a headset for extended phone use
⢠Values-based culture ⢠Upward mobility ⢠Professional development opportunities ⢠Opportunities to learn and share ideas ⢠Creative collaboration and recognition of hard work
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