Onboarding Manager

Job not on LinkedIn

October 22

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $65.1k - $78.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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OneVision Resources

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Enterprise • SaaS • B2B

OneVision Resources is a company that delivers award-winning service solutions tailored for custom integration (CI) professionals. They provide a comprehensive service platform that includes outsourced tier 1 support, proven recurring monthly revenue (RMR) solutions, marketing and sales support, and personalized training programs. Their platform is designed to adapt to the unique needs of integration businesses, allowing clients to tailor their service solutions. OneVision supports a wide range of products and manufacturers, ensuring a great support experience regardless of the products clients choose to work with. Their services aim to help CI professionals elevate client experiences, maintain work-life balance, and free resources to focus on business growth while protecting their brand reputation.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $4.9M Seed Round on 2020-01

📋 Description

• Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product • Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration • Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities • Create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools • Serve as the primary point of contact for Partners during the onboarding process, utilizing communication skills to manage progress and set expectations • Effectively manage and complete on-time multiple projects simultaneously, ensuring a smooth transition from initial setup to training phase • Identify and address any issues or challenges that Partners may encounter during onboarding, collaborating with internal teams for resolution • Gather feedback from Partners about their onboarding experience and use insights to improve processes and documentation • Create and maintain onboarding documentation, guides, and resources to support Partners, ensuring easy access to comprehensive materials

🎯 Requirements

• Bachelor's degree in relevant field or equivalent practical experience • 5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization • Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product • Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings • Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way • Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way • Results-driven mindset with a focus on achieving positive outcomes for Partners • High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live • A love for improving processes • A willingness to iterate daily • The ability to make informed, independent decisions juggling multiple projects and priorities • A willingness to voice your opinion and engage in thoughtful debates - may the best idea win!

🏖️ Benefits

• 100% company-paid medical insurance • Eligibility for dental, vision, short-term disability, and life insurance • Flexible time off policy • Employee funded 401K plan • Remote work-friendly--we’re a fully distributed team