Reactive Support Engineer

Job not on LinkedIn

🕒 February 7

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $55k - $64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Frontend Engineer / Web Developer

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Onsite Logic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Onsite Logic is a Kansas City–based managed IT and cybersecurity provider that offers comprehensive IT support, network security, data backups and disaster recovery, cloud and email management, and tailored cybersecurity assessments to small and medium-sized businesses. They focus on mitigating cyber risk, meeting cyber insurance requirements using frameworks aligned with top-security agencies, and provide hands-on, on-site support with flexible pricing.

📋 Description

• Resolve intermediate scheduled and reactive service calls, both onsite and remotely. • Independently install and troubleshoot client hardware and software, ensuring optimal performance and security. • Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively. • Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions. • Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference. • Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

🎯 Requirements

• Associate’s degree in information technology or a related field, or equivalent experience. • 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment • Advanced knowledge of IT and cybersecurity concepts • Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira) • Network+ or Security+ certification (preferred) • Familiarity with TruMethods framework a plus.

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work in a dynamic and collaborative environment • Ongoing training and professional development opportunities