Customer Success Manager, Ads Solutions

🔥 11 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $176k - $234k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Own relationships with a portfolio of advertising partners as their primary point of contact • Guide advertisers through onboarding and campaign launches • Analyze campaign performance and provide actionable recommendations • Identify opportunities to expand partnerships through product adoption and incremental investment • Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value • Surface advertiser feedback and insights to inform product improvements and long-term strategy • Build scalable processes and best practices supporting the growth of OpenAI’s advertising ecosystem

🎯 Requirements

• 5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment • Ability to interpret performance data and translate insights into strategic recommendations • Experience with data querying, such as SQL and advanced Excel/Google Sheets • Clear communication with technical and non-technical stakeholders • Ownership and accountability in fast-moving, evolving environments • Sound judgment and commitment to user trust and responsible platform growth • Must reside in the Los Angeles area • Must be authorized to work in the United States

🏖️ Benefits

• Equity • Commission • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) • 401(k) retirement plan with employer match • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents) • Paid medical and caregiver leave (up to 8 weeks) • Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees • 13+ paid company holidays • Multiple paid coordinated company office closures throughout the year • Paid sick or safe time • Mental health and wellness support • Employer-paid basic life and disability coverage • Annual learning and development stipend • Daily meals in offices and meal delivery credits as eligible • Relocation support for eligible employees • Charitable donation matching • Wellness stipends • Immigration and sponsorship support may be provided based on individual circumstances