OpenVPN Inc.
Cybersecurity • SaaS • Telecommunications
OpenVPN Inc. is a company that provides secure and flexible VPN solutions for remote access and network security. It offers both cloud-delivered and self-hosted solutions featuring private access, secure web access, and SaaS protection, allowing businesses to protect their hybrid workforce. OpenVPN's services support zero trust access and help reduce the attack surface by implementing security protocols like role-based access control and device identity checks. The company is trusted by nearly 20,000 customers worldwide, supports major cloud providers, and offers an easy-to-use and scalable solution for secure networking.
51 - 200 employees
Founded 2002
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
💰 Equity Crowdfunding on 2013-10
Technical Support Engineer
November 18
OpenVPN Inc.
Cybersecurity • SaaS • Telecommunications
OpenVPN Inc. is a company that provides secure and flexible VPN solutions for remote access and network security. It offers both cloud-delivered and self-hosted solutions featuring private access, secure web access, and SaaS protection, allowing businesses to protect their hybrid workforce. OpenVPN's services support zero trust access and help reduce the attack surface by implementing security protocols like role-based access control and device identity checks. The company is trusted by nearly 20,000 customers worldwide, supports major cloud providers, and offers an easy-to-use and scalable solution for secure networking.
51 - 200 employees
Founded 2002
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
💰 Equity Crowdfunding on 2013-10
📋 Description
• Provide technical assistance to customers via tickets, email, and live support to diagnose and resolve networking and VPN-related issues • Investigate and resolve customer related configurations and connectivity issues, routing problems, firewall configurations, and security concerns • Analyze system and application logs, and troubleshoot SQLite, MySQL, or other databases configurations • Create and update troubleshooting guides, FAQs, and internal knowledge base articles to improve support efficiency • Work closely with development, QA, and product teams to escalate and resolve software-related issues • Reproduce customer-reported issues in a lab environment to identify root causes and potential fixes
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) • Hands-on experience with OpenVPN, WireGuard, IPSec, or other VPN protocols • Strong understanding of TCP/IP, DNS, DHCP, firewalls, NAT, routing, and network security principles • Experience working with Linux distributions (Ubuntu, Debian, CentOS, etc.) • Proficiency in Bash, Python, or other scripting languages • Familiarity with SQLite, MySQL etc • Proven experience in customer-facing technical support, system administration, or network operations • Ability to analyze logs, debug complex issues, and propose solutions effectively • Excellent communication skills
🏖️ Benefits
• Health insurance • Remote work options
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