Crisis Support Specialist – Overnight

Job not on LinkedIn

November 26

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

💵 $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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The Opportunity Alliance

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The Opportunity Alliance is a non-profit that focuses on building communities. We are a community action agency headquartered in South Portland, Maine. Our service area is centered in Cumberland County with several programs extending into neighboring counties, and we operate a few statewide programs. In the past year, we served over 20,000 community members. Our mission is to work with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. We believe positive change is possible.

201 - 500 employees

📋 Description

• Work with callers to assess presenting problems and psychosocial stressors • Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. • Use effective programmatic systems to support the effective monitoring Progress toward performance measures • Work collaboratively with Crisis Response Services in the eight Districts across the State. • Receive training to become certified as a Mental Health Rehabilitation Technician from licensed clinical supervisors and certified in-house trainers in the State of Maine.

🎯 Requirements

• Associate Degree required • A year or more of crisis or mental health related experience preferred • Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided. • Solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner • Competence to communicate with multiple parties during a crisis call • Ability to learn and understand written crisis call documentation skills • Ability to manage complex tasks effectively • Previous experience working in a call center, customer service environment is a plus • Demonstrated ability to work effectively with complex information to address challenging situations • Ability to become familiar with DSM-V information. • Ability to work independently as well as in a team environment • Flexible schedule is required • Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. • Ability to use telephone, instant messaging and chat technology. • Must be able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.

🏖️ Benefits

• Generous paid time off accrual • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year • Excellent medical benefits at very reasonable cost • Dental and Vision insurance options • Agency paid basic life insurance and STD & LTD disability insurances • 403(b) retirement with a generous agency match (all employees are eligible) • Tuition Reimbursement – offered once per year through an application process