Customer Success Manager

🕒 May 1

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Orgvue

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Orgvue is a platform that specializes in organizational design and workforce planning. It accelerates workforce transformation by providing businesses with a powerful tool to analyze, design, plan, and monitor their organizational structure. Orgvue's services include workforce optimization, organizational modeling, and data harmonization. This platform is instrumental for businesses aiming to adapt to change through continuous cycles of workforce planning and organizational design, offering significant cost savings and productivity improvements through its advanced visualization and analytical capabilities.

📋 Description

• Customer Success Management • - Manage accounts, ensuring that customers can meet their business objectives and obtain on-going value from using orgvue • - Work with cross functional team mates to create and maintain success plans for all customers within the portfolio • - Build strong relationships with the account management, advisory, technical account management, product and advisory teams to ensure that account plans are executed seamlessly • - Manage customer communications through regular check-ins focussing on supporting and enabling users to achieve business outcomes and customer objectives • - Provide coaching and support to super users • - Drive advocacy through customer specific and regional events and communications • - Maintain an understanding of customers’ use-cases, business objectives and tenant and solution configurations to ensure that each meeting or conversation provides value • - Pull in the right resources, from across the business, to ensure that opportunities and issues are managed effectively • - Identify and effectively communicate additional use-cases that would benefit the customer • - Ensure that all relevant data is captured and updated weekly within our customer success platform • - Ensure that knowledge is shared appropriately across the team to maximize effectiveness and efficiency • - Ensure that customer feedback is effectively communicated back to the product management team • - Work with account management and advisory to support upsell and cross-sell opportunities • - Identify and manage customer issues and risks effectively and in line with process • Project Work • Spend approximately 20% of time working on projects that will either improve the function or add value to customers such as: • - Process documentation improvements • - Customer event preparation • - Knowledge Base content creation and maintenance

🎯 Requirements

• Knowledge and Experience • - Bachelors Degree • - Previous Customer Success, Account Management, HR Business or Consulting experience • - Knowledge of organisation design, transformation. workforce analytics, and workforce planning (preferred) • Skills • - Data driven and very strong analytical skills • - Excellent written and verbal communication • - Stakeholder management • - Customer focussed • - Time management and task prioritization

🏖️ Benefits

• - Hybrid working - 2 days a week in the London office • - Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day • - Subsidised Gym Membership • - Private Medical Insurance (including Dental and Vision) and Life Assurance • - 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) • - Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% • - Season ticket Loan • - Cycle to Work Scheme • - Annual Discretionary Bonus • 'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'