Technical Support Representative

Job not on LinkedIn

July 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $27 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Orion Engineering Ltd

WebsiteLinkedInAll Job Openings

Engineering • Manufacturing • B2B

Orion Engineering Ltd. is dedicated to transforming concepts into tangible products through comprehensive design and engineering services. With specialties in designing a variety of components, including valves used in building, water, oil, and gas sectors, they provide expertise in design engineering, 3D modeling, and finite element analysis. Orion Engineering also excels in facilitating product approvals, ensuring quality compliance, and offering tailored solutions for clients across different industries.

1 - 10 employees

Founded 1997

🤝 B2B

📋 Description

• At Orionyx Engineering Ltd., the Technical Support Representative serves as the primary point of contact for clients and employees seeking technical assistance with engineering products, software, and services. • This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and user experience. • Respond to inbound support requests via phone, email, and chat in a timely manner. • Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users. • Document and track support requests in the ticketing system, ensuring all interactions are logged accurately. • Communicate effectively with clients and team members to understand and resolve technical problems. • Provide clear and concise explanations, ensuring that users understand the solutions provided. • Follow up with customers to ensure issues are resolved satisfactorily and to gather feedback on support experiences. • Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement. • Maintain up-to-date knowledge of the companys products, services, and industry trends to provide accurate support. • Analyze complex technical issues and devise effective solutions, utilizing critical thinking and problem-solving skills. • Conduct virtual training sessions and webinars to educate users on product features, troubleshooting tips, and best practices.

🎯 Requirements

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered. • 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment. • Proficiency in troubleshooting hardware and software issues, including operating systems, applications, and networking. • Familiarity with engineering tools, software applications, and industry-specific technologies. • Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom). • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues. • Effective time management and multitasking skills, with the ability to prioritize tasks in a remote environment.

🏖️ Benefits

• 401(k) • Dental insurance • Vision insurance • Health insurance • Life insurance • Paid time off