Sales Development Representative – Customer Engagement

🕒 Yesterday

🏰 Missouri, South Carolina, +1 more states – Remote

🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💵 Sales Development (SDR)

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ORS Nasco

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

📦 Logistics

B2B • Logistics

ORS Nasco is North America's largest pure wholesaler of industrial supplies, selling exclusively to distributors across North America. The company stocks over 83,000 products and provides access to roughly 200,000 products from 600 brands across industrial, welding, oilfield, safety, electrical, construction, HVAC, MRO, PVF, plumbing, janitorial, and rental channel markets. ORS Nasco operates a network of strategically placed distribution centers across the 48 states and offers warehouse solutions, vendor partnerships, and a good-better-best branded product strategy to support distributors and their customers within the large industrial supplies market.

📋 Description

• Identify and prioritize customer accounts for outreach using an AI engagement tool to grow business • Collaborate with the sales team on strategies for new customer acquisition, account reactivation, and churn reduction • Conduct outbound calls to re-engage customers, solve problems, and identify customer needs • Reach out to at-risk existing customers, gather feedback, and address concerns before escalation • Collaborate with customer care and sales teams to enhance customer satisfaction and loyalty • Build and maintain strong customer relationships through effective communication and follow-up • Understand customer pain points and provide tailored solutions • Provide regular progress updates and customer-interaction insights to sales management

🎯 Requirements

• Industry experience preferred but not required • Strong ability to conduct outbound calls and engage effectively with B2B customers • Excellent verbal and written communication skills • Self-motivated and goal-oriented, with ability to work independently • Proficiency in Microsoft Office Suite • Positive attitude and willingness to learn and grow • Consultative selling and problem-solving ability • Ability to multitask and balance priorities in dynamic environments • Proven results and interest in upward mobility

🏖️ Benefits

• Industry-leading AI technology that helps accelerate new employee onboarding • Upward mobility opportunities • Drug-free workplace