TAM Director

🕒 October 17

🇺🇸 United States – Remote

💵 $255k - $285k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oscilar

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Oscilar is a risk management platform that focuses on fraud defense, credit underwriting, onboarding risk, and AML compliance for financial institutions. Through its advanced AI Risk Decisioning™, Oscilar enables organizations to make faster and more intelligent risk decisions, monitor customer journeys, and ensure regulatory compliance seamlessly. Oscilar's platform provides comprehensive analytics and proactive detection capabilities, tailored to meet the unique risk needs of banks, fintechs, and credit unions.

📋 Description

• Lead, hire, and develop a high-performing Technical Account Management team • Empower TAMs to own customer engagement from onboarding and implementation through adoption, renewal, and expansion • Own team performance against GRR, NRR, customer satisfaction, product adoption, and time-to-value objectives • Establish standards for account success planning, executive engagement, customer health management, and retention and expansion opportunities • Serve as senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements • Build executive stakeholder relationships and lead strategic business reviews • Partner with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewals, expansion, and implementations • Provide technical leadership across API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows • Champion agentic AI adoption, including automation strategies, workflow design, deployment, and optimization • Build team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance • Leverage Claude, Cursor, GPT, or similar AI tools to accelerate analysis and productivity • Represent the voice of the customer in Product and Engineering discussions and provide roadmap recommendations • Partner on beta programs, early-access initiatives, and reusable implementation frameworks • Build scalable operating processes, customer health frameworks, performance dashboards, and team development programs • Communicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership • Build a high-performing TAM organization with independent portfolio ownership, technical credibility, and commercial accountability • Improve customer retention, net revenue retention, product adoption, and time-to-value • Accelerate adoption of AI-powered decisioning and agentic AI capabilities • Create feedback loops between customers, Product, and Engineering • Establish scalable customer success frameworks supporting company growth

🎯 Requirements

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms • 5+ years of leadership experience • Experience hiring, coaching, developing, and scaling high-performing technical customer-facing teams • Experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion • Experience with independent account ownership, commercial accountability, and strong technical judgment • Deep understanding of enterprise customer success, executive business reviews, customer health frameworks, renewal strategy, account planning, and expansion motions • Strong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure) • Ability to guide complex customer implementations, troubleshoot technical escalations, and collaborate with Solutions Architects, Product, and Engineering • Familiarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows, including deployment, evaluation, and operational considerations • Practical experience leveraging LLMs and AI tools • Strong commercial instincts connecting technical adoption and customer value realization with retention and revenue expansion • Exceptional executive communication skills and ability to influence C-suite stakeholders • Data-driven leadership experience defining KPIs, tracking leading indicators, and using performance insights • Ability to influence cross-functional stakeholders and translate customer insights into product, engineering, and business outcomes • Preferred: domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning • Preferred: experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company • Preferred: experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows • Preferred: familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations • Preferred: experience with Salesforce, Gainsight, Totango, or similar customer success platforms • Preferred: experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment

🏖️ Benefits

• Competitive salary and equity packages • 401(k) plan • Remote-first culture • 100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for you and your dependents (US) • Unlimited PTO policy • Family-friendly environment • Regular team events and offsites • Unparalleled learning and professional development opportunities • Impact of making the internet safer by protecting online transactions

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