Digital Operations Coordinator

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🕒 April 24

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Product uploads: ensure all products that arrive in the warehouse are uploaded efficiently with accurate product descriptions, product enrichment and images • Monitor stock levels, best sellers, category performance, onsite behaviour & sales metrics • Identify opportunities to evolve & improve sales, profit & customer experience. • Complete all website reporting & present trade results & recommendations on a regular basis • Work with the merchandise teams to ensure sufficient allocations & replenishment for sales target achievement & online channel growth. • Continually identify and recommend opportunities for digital improvements. • Communicate all promotional activity to relevant internal + external stakeholders. • Work with the digital, marketing & merchandise teams to execute an online trade calendar, including marketing channel communications and promotions to support growth. • Oversee and manage the execution of merchandise & marketing plans to drive sales performance. • Ensure that all nominated products are photographed, merchandised correct & effectively on the Sportsgirl website & third party websites. • Liaise with key stakeholders to ensure that key deadlines are met & information required for product enrichment is obtained. • Merchandise site based on weekly department sales budgets and focus areas. • Configure all online promotions to provide a seamless customer • Effective management of product & content for the website • Ensure product & content is accurate and up to date at all times • Ensure product promotions are done on time and correctly • Ensure website is optimised for SEO • Positive SEO results growth • Optimise SEO through keyword research, maintaining GMB, ensuring that copy written across product descriptions, category pages, landing pages, blogs & homepages are using key words and required SEO best practice. • Testing, maintaining and executing website content in line with marketing campaigns and messages across but not limited to homepages, landing pages, category pages & promotional assets. • Monitor and reporting any site or operational issues • Work closely with Group Customer Support to understand customer pain points & resolve issues that may be inhibiting customer experience and online performance • Work with internal & external teams to resolve technical issues and escalate where necessary • Continually monitor and review digital operations processes (e.g. product upload, website photography & content, fulfilment etc.), and present and manage (where required) improvements and recommendations • Work with the Digital Manager to manage new digital initiatives and site enhancements supporting with UAT testing & deployments.

🎯 Requirements

• Excellent verbal and written communication skills • Customer Service • Relationship building skills • Solution focussed and excellent decision-making skills • Time management and prioritisation skills • Proactive with a high level of initiative • Ability to multitask in a high pressure & fast paced environment • Outcome driven • Ecommerce & Digital trading experience • Website content management systems experience • Retail business knowledge • Customer Service/Support experience • Highly skilled in Windows OS & Microsoft Office • Marketing / Business / Commerce or IT qualifications • Intermediate Experience Systems: FranConnect (Wardrobe) SLI (eMerchandising tool) Magento (Website backend) TRS (Sales data) Google Analytics (Web data) Jira (raising web development tickets)

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.