IT Support, Level 2

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🕒 January 29

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Provide advanced technical support for internal systems, infrastructure, and end users • Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support • Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security • Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs) • Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring) • Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization • Provide support for Windows Server environments, Active Directory, group policies, and domain services • Manage user accounts, permissions, and access controls across systems • Monitor system health, alerts, logs, and performance metrics; take corrective action when needed • Support backup and recovery operations (cloud or on-prem) and verify successful restores • Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP) • Document technical issues, resolutions, procedures, and knowledge base articles • Provide end-user support for desktops, laptops, peripherals, and business applications • Collaborate with IT peers, engineers, and cross-functional teams to deliver results.

🎯 Requirements

• Min 2.5 Years of Proven IT support experience, technical operations roles • Strong experience with Linux server administration (Ubuntu, CentOS, or similar) • Hands-on experience with Oracle Cloud Infrastructure (OCI) administration • Familiarity with VMware virtualization, including ESXi and vCenter • Solid understanding of networking concepts (TCP/IP, DNS, routing, VPN, firewalls) • Experience supporting Windows Server, Active Directory, and domain services • Aptitude for AI tools and automation platforms; comfort learning new AI technologies • Strong troubleshooting and analytical skills • Excellent verbal and written communication • Ability to document processes and maintain technical knowledge base • Comfortable working both independently and as part of a collaborative team.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.