Head of Retention

🕒 October 21

🌐 United States, Canada, +3 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote

💵 $120k - $170k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 0%

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Develop and execute retention strategies to reduce subscriber churn, improve subscription renewal rates, and increase customer lifetime value • Analyze subscription performance and customer behavior to identify retention opportunities, cancellation trends, and revenue growth potential • Develop and optimize lifecycle marketing campaigns across email and SMS to support subscriber onboarding, engagement, renewal, and reactivation • Design and implement strategies to recover at-risk subscribers and reactivate former customers • Monitor key retention metrics, including subscriber churn, renewal rates, repeat purchases, customer lifetime value, and reactivation performance • Conduct experiments to improve lifecycle marketing performance, subscription retention, and recurring revenue • Collaborate with marketing and other relevant stakeholders to align retention initiatives with acquisition campaigns and the overall customer experience • Identify opportunities to improve subscription processes and develop scalable strategies to support sustainable recurring revenue growth

🎯 Requirements

• Must have experience working in a subscription-heavy DTC business generating at least seven figures in monthly recurring revenue (MRR) • Proven experience developing and executing retention strategies that improve subscription performance and customer lifetime value • Strong understanding of subscription business models, subscriber lifecycle management, churn reduction, and recurring revenue growth • Experience managing lifecycle marketing strategies across email and SMS • Strong analytical skills, with the ability to interpret retention metrics and translate insights into actionable strategies • Experience with customer segmentation, lifecycle automation, retention campaigns, and subscriber reactivation • Ability to work independently, take ownership of retention initiatives, and operate effectively in a fast-paced DTC environment • Strong communication and collaboration skills, with the ability to work closely with marketing teams and business leadership • Familiarity with subscription management platforms, CRM systems, and lifecycle marketing tools is preferred • US-based candidates are preferred, but qualified international contractors may also be considered

🏖️ Benefits

• Competitive compensation • Work remotely while collaborating with a growing DTC brand • A full-time contractor engagement

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